A couple of weeks ago, I noticed my hot water was not working right. As a new homeowner, I contacted my warranty company which directed me to Durbin Plumbing. I was a little nervous after I read some reviews, but when I finally met Doug and the gentlemen that were tasked with my repairs, I felt like I was in good hands.
They received my call on Thursday, came out to diagnose the issue on Friday and contacted my warranty company and received approval for my repair early that next week. When the repair didn't go as expected, they apologized for the inconvenience and made sure to come back the next business day to finish everything.
I'm happy to report that even with having to deal with my home warranty, they were able to resolve the issue rather quickly (less than 7 business days), and they were willing to work with my work schedule to find a time that worked for everyone.
To address some other reviews, the gentlemen that serviced my water heater were very personable, and I enjoyed talking to them while they were in my condo. Doug was also kind and straight forward.
Thank you, Durbin Plumbing. I'll keep you on my list for the future!