Durbin Plumbing |3100 Kipling WayLouisvilleKY40205 | (502) 266-9408
Durbin Plumbing
3100 Kipling Way
LouisvilleKY 40205
 (502) 266-9408
44
Customer Reviews
5.00
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Reviews Of Durbin Plumbing

5.00 44 Reviews
Dan Stewart
Dan Stewart
May 07, 2019

A couple of weeks ago, I noticed my hot water was not working right. As a new homeowner, I contacted my warranty company which directed me to Durbin Plumbing. I was a little nervous after I read some reviews, but when I finally met Doug and the gentlemen that were tasked with my repairs, I felt like I was in good hands. They received my call on Thursday, came out to diagnose the issue on Friday and contacted my warranty company and received approval for my repair early that next week. When the repair didn't go as expected, they apologized for the inconvenience and made sure to come back the next business day to finish everything. I'm happy to report that even with having to deal with my home warranty, they were able to resolve the issue rather quickly (less than 7 business days), and they were willing to work with my work schedule to find a time that worked for everyone. To address some other reviews, the gentlemen that serviced my water heater were very personable, and I enjoyed talking to them while they were in my condo. Doug was also kind and straight forward. Thank you, Durbin Plumbing. I'll keep you on my list for the future!

Feb 09, 2019

Josh and Allen performed a number of services for us - replacing faucets, shower heads, hot water heater, etc. They were both so friendly, respectful, answered all questions with patience, and informed me of what to expect at each task. Thank you Josh and Allen, and thank you Durbin for being so reliable!

Lesley
Lesley
Feb 06, 2019

Amazing customer service! Everyone I have met has been polite and fun. Alan and Justin not only cleared out the issue other plumbers didn’t finish addressing, but they made the experience less stressful with their great personalities and great work ethic.

Lyndon Anderson
Lyndon Anderson
Dec 25, 2018

I had some warranty work done was lil worried about the reviews I seen but I’ll tell you what the lady in office kept me updated almost daily got me in as quick as possible got me whole water tank an re piped that was old thanks again guys for your service

Dean Priddy
Dean Priddy
Dec 07, 2018

Durbin employees did a fantastic job at my home. The owner and his employees were super helpful even with the small problem that was probably our own fault. Took care of the problem without a question and made personal phone calls to me to ensure that I was satisfied and understood what could and could not be done. They went above and beyond and we greatly appreciate their timeliness and quality work. Highly recommend Durbin Plumbing!

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